Job Details

Essential Job Responsibilities:

•Answers and triages inbound calls in a high volume call center.

•Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.

•Receives and forwards patient requests to appropriate clinical staff in a timely manner.

•Enters patient information into the EHR system.

•Recognizes and escalates complex issues to the Call Center Manager for guidance.

•Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.

•Performs other duties as assigned.