Job Details

This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes.You have been signed out. This service is set to sign out after {0} minutes of inactivity.Job Description - Call Center Representative (237381)Call Center RepresentativeJob Number: 237381If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive's call center team. Taking inbound calls, you'll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We'll provide paid training along with continued coaching, so you'll feel confident serving our customers. This is a remote position.Job opportunities:Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional productsInbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll also offer customers additional productsMust-have qualificationsA minimum of two years relevant work experience.{OR} A minimum of two years post-secondary educationSales only:Property & Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)Training starts: March 2025Schedule: This is a full-time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of trainingWork from home office requirements Designated workspace free from noise and other distractions High-speed internet at your expense unless otherwise required by lawComputer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) All Progressive hardware you receive needs to be connected to a surge protector Compensation$20.25 or $21.50 per hour depending on the role you are selected forGainshare annual cash incentive payment up to 8%-16% (depending on position) of your eligible earnings based on company performance An additional 10 % when you work evening or weekend hours Performance-based rewardsAdditional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Health care flexible spending accounts, health savings accounts, & life insurance Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Copyright 1995- Progressive Casualty Insurance Company. All Rights Reserved. 2024
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