Job Details

The Advanced Medical Support Assistant in Community Care works under the direct supervision of the Supervisory Medical Support Assistant. The workload is highly unpredictable an incumbent must be flexible and adaptive to remain responsive to multiple demands made by internal and external sources.
Total Rewards of a Allied Health Professional
This position is in the Community Care Service, Alexandria VA Health Care System (AVAHCS). This position provides support to the Supervisory AMSA and Business Manager of the Community Care Service. The AVAHCS offers a full range of acute and chronic care services for Veterans residing in a 23-parish catchment area in Louisiana. Services include but are not limited to medicine, surgery, psychiatry, rehabilitative medicine, long term care, women's health, blind rehabilitation, mental health, substance abuse, services for the seriously mental ill and nursing home care. There are numerous primary care and specialty care clinics as well as ancillary support departments.
Duties include, but are not limited to:
* Performs independently and carries out programs within the framework of applicable laws, procedures, and objectives.
* Process Community Care consults per administrative guidelines, verify eligibility to receive community care, coordinate care through appropriate channel (direct, TPA, Provider Agreement), coordinate care, schedule appointments in VA system for community appointments, confirm care received, request medical documents from community provider/TPA portal, performs administrative functions in VA systems and perform other duties as assigned.
* Assists staff, Veterans, community vendors and Claims Processing Unit with identifying and resolving issues pertaining to consult status, authorization details, payment questions, care coordination and other issues as needed.
* Addresses problems and provides solutions and informs the Supervisory MSA once rectified and seeks further guidance for extenuating circumstances as needed.
* Complete work assignments with relative independence and minimal guidance and carries out programs within the framework of applicable laws, procedures, and objectives.
* Personally, adheres the deadlines for work completions. He or she assumes responsibility in work assignments in accordance with regulations and independently and resolves most conflicts by using considerable judgment and interpretation.
Work Schedule: Monday-Friday, 7:30am- 4:00pm or 8:00am- 4:30pm (subject to change based on facility needs)
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not eligible for telework
Virtual: This is not a virtual position.
Functional Statement #: 00318F
Permanent Change of Station (PCS): Not Authorized