Job Details

divh2Envoy Air Supervisor - Airport Services/h2pWould you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service./ppWe offer:/pulliAmazing employee flight privileges within the American Airlines global network/liliTraining and development programs to take your career to the next level/liliComprehensive health and life benefits (subject to location)/li/ulh2Responsibilities/h2pHow will you make an impact?/ppThe Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability./ppSupports the Manager in meeting operational performance targets and monitoring the station operation budget/ppConfers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented/ppReviews and standardizes procedures to improve efficiency within the operation/ppMaintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations/ppInvestigates and resolves customer service issues as well as operation issues/ppParticipates on operational conference calls, station audits and prepares various reports/ppCoordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff/ppMaintains records such as time and attendance, personnel files and performance/ppWill provide guidance to the team on performance issues as well as coach and counsel employees./ppAs necessary, the Supervisor will work in the operation during peak or irregular periods/ph2Qualifications/h2pWho are we looking for?/ppMinimum Age: 18/ppHigh school diploma or GED equivalent/ppCollege coursework or college degree desirable/ppPossess a valid, unexpired and unsuspended state drivers license; some license restrictions may prohibit a candidate from being considered for this role/ppPrevious work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management/ppProven leadership and analytical skills/ppAbility to effectively and efficiently manage multiple and often competing priorities/ppDemonstrated ability to communicate verbally and in writing/ppWilling and able to work non-standard work schedules when necessary due to changing or unplanned operational needs/ppPossess the legal right to work in the United States/ppMust be able to read, write, fluently speak and understand the English language/ppPrevious working experience in a team lead, supervisory or managerial role preferred/ppMinimum one year customer service experience preferred/ppMust be able to perform all duties under sometimes stressful conditions beyond the employees control while attempting to influence a favorable impression of American Eagle, and American Airlines/ppMust be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical/ppEnvoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled./p/div