Job Details

Job DescriptionThe Café Lead is responsible for ensuring the ongoing success of the café and its operation, including maintaining café conditions and training new baristas.Roles and Responsibilities* Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.* Ensuring daily use of the Cafe Communication Binder.* Maintain Visual Merchandising guidelines for all Café related merchandise.* Complete the Weekly Inventory Sheet and submit the final document to your District Manager.* Based upon inventory findings, complete the café supply order.* Assist Managers with the training and development of baristas* Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore.* Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.* Successfully promote all Company initiatives when interacting with customers.* Provide the highest level of customer service to each customer.* Monitor and maintain Cafe conditions according to company standards, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.* Perform other duties as assigned.Core Competencies* Communication* Action Orientation* Interpersonal Skills* Team Management and DevelopmentQualifications and Education Requirements* High school diploma or equivalent* Customer service experience required* Knowledgeable about café product and café machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.* 18 years of age or older* Strong verbal and written communication skills* Successful completion of all background screeningsPreferred Skills* Strong verbal and written communication skills.* Ability to multi-task.* Cash handling skills.Physical and Environmental Requirements* Must be able to stand and walk for extended periods of time* Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities* Must be able to lift or team lift objects up to 50 lbs., with or without assistance* Must be able to communicate using speech, sight, and sound with or without an assistive device* Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job